FRAGATA: Semantic Retrieval of HPC Support Tickets via Hybrid RAG over 20 Years of Request Tracker History

arXiv:2604.13721v1 Announce Type: cross Abstract: The technical support team of a supercomputing centre accumulates, over the course of decades, a large volume of resolved incidents that constitute critical operational knowledge. At the Galician Supercomputing Center (CESGA) this history has been...